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Recently, we at Literacy Works experienced an unexpected turn of events while leading a group discussion. The group was talking about what seemed to be a bland everyday subject, when a participant had a strong reaction. We were able to navigate safely through the conversation and make sure the community member felt heard. Afterwards, we reflected on the trauma informed practices that helped us in the moment.
You can create a solid, safe, trauma-informed space, and unexpected things can still happen. Here are some tips that helped us in the moment and can also assist you in your work:
Keep things safe
Safety is the number one priority while providing trauma-informed care especially when the unexpected happens. Make sure that you keep things safe for participants and yourself. Physical safety is important, but it is also important to make sure that people feel safe emotionally and socially as well.
Some techniques that may help include:
Staying calm
Avoiding judgment and approaching with curiosity
Taking a break from the discussion
De-escalation practices like deep breathing
Be empathetic and validating
Trust is an important part of the trauma informed practice. Truly listening to someone - showing that you understand what they are expressing - helps to maintain trust. People want to feel heard and validated in their experience.
Maintain positive relationships
Positive relationships are the backbone of a trauma informed approach. Consistent check-ins will allow you to stay on top of what is going on with others that you had to talk through hard things with. This way, you can better gauge the situation and choose the right responses. Follow up conversations afterward will give opportunities for people to share and debrief if they have the need.
The unexpected will occur. It is important to be prepared for the unexpected. Keep in mind the six principles of trauma informed care. The Clear Language Lab also has several articles and a webinar on this topic.
Remembering and practicing this information will keep a safe and trusting environment for you and those you work with even when the unexpected shows up.
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