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This Clear Language Lab webinar took place on March 4, 2021 as part of the Plain Language Foundations Series. Check out the notes below or access the webinar recording.
Quick overview
What is plain language?
"A communication is in plain language if its wording, structure, and design are so clear that the intended readers can easily find what they need, understand what they find, and use that information."
- International Plain Language Federation
The Plain Writing Act of 2010 requires that federal agencies use clear communication that the public can understand and use.
Plain language is NOT...
Oversimplification of information
Condescending or patronizing
Childish in nature
Plain language IS...
Writing with the intention that we want the reader to understand it
Taking into account what the reader wants to know
Inclusive
Respectful of the reader
Explaining new ideas
Communication is a two-way street.
The single biggest problem in communication is the illusion that it has taken place.
- Quote often attributed to playwright, George Bernard Shaw
Panel discussion
Panelists for this discussion included:
Shayla Butler, Partner Relationship Administrator Neighborhood and Community Relations, Northwestern University
Jobi Cates, Executive Director, Restore Justice
Michelle Nicolet, Marketing Director, Shriver Center on Poverty Law
Key discussion points:
From the discussion, here are some ways to combat barriers to clear communication:
Gain institutional support of the process
This might include:
Making the case about what problems can be solved by improving communication
Using resources more effectively (for example, making processes on a website so clear that community members have less need to call and ask questions, taking staff time)
Modeling the communication strategies you would like to see expanded
Connect practices to values
This might include:
Using clear communication to build trust and create safe spaces with those the information is for by being transparent and honest
Communicating in ways that break down barriers instead of reinforcing power dynamics
Recognize that effective communication is a form of respect
This might include:
Centering the needs of audience members in all types of content
Framing effective communication as a way to be respectful of people’s time and energy
Some questions to think about…
What are some common communication barriers within your sector?
What gets in the way of communicating effectively with community members and/or colleagues?
Who can you collaborate with at your organization or in your sector or networks?
What is a document you can potentially revise right now?
Interested in learning more about professional development at Clear Language Lab? Check out other past webinars, find upcoming events on our training page, or contact Sarah Glazer, Sr. Program Manager, at sarah@litworks.org to learn more about our offerings.
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