May 8, 20202 minForms: can’t live with them and can’t live without them!Who hasn’t gone to the doctor’s office and said, " Wow, great forms! I could fill these out all day!" Ok, so maybe that hasn’t happened...
Apr 24, 20202 minMaking content short and sweet - and less wordyYou can complete the application online. The team will issue a decision by the end of May. We will continue to ensure that everyone can...
Apr 6, 20203 minNavigating important informationDuring this time (this was originally written in April 2020), many of you are sharing critical content with your community members. Make...
Mar 17, 20202 minCommunicating about COVID-19 in your communityWe know that everyone is going through difficult times due to the spread of the COVID-19 virus around the world. That said, we know that...
Feb 27, 20202 minGet active (in your writing!)Sometimes, especially if we work with government bodies, we might not notice how much the passive voice permeates our writing. It just...
Feb 13, 20203 minTackling bureaucracy — no matter what your roleHow can we mitigate bureaucracy to increase access for our community? Maybe you caught the New York Times article last month that...