Jul 31, 20203 min readOn words (and onwards)Language changes. Like, it really changes — and quite dramatic changes with each cultural shift. Otherwise, if you are a reader of...
May 8, 20202 min readForms: can’t live with them and can’t live without them!Who hasn’t gone to the doctor’s office and said, " Wow, great forms! I could fill these out all day!" Ok, so maybe that hasn’t happened...
Apr 24, 20202 min readMaking content short and sweet - and less wordyYou can complete the application online. The team will issue a decision by the end of May. We will continue to ensure that everyone can...
Apr 6, 20203 min readNavigating important informationDuring this time (this was originally written in April 2020), many of you are sharing critical content with your community members. Make...
Mar 17, 20202 min readCommunicating about COVID-19 in your communityWe know that everyone is going through difficult times due to the spread of the COVID-19 virus around the world. That said, we know that...
Feb 27, 20202 min readGet active (in your writing!)Sometimes, especially if we work with government bodies, we might not notice how much the passive voice permeates our writing. It just...